Frequently Asked Questions
Everything You Need to Know
Find answers to common questions about personalization, shipping, content, and more
How accurate is the personalization in each book?
Every SoulPrint Book is calculated using professional-grade astrology software with your child’s exact birth date, time, and location. We use the same precision tools that professional astrologers rely on, ensuring your child’s birth chart, Human Design type, and Gene Keys profile are 100% accurate to their unique cosmic blueprint. The birth time is especially crucial—even a few minutes can change certain aspects of the chart.
What if I don't know my child's exact birth time?
While we strongly recommend using the exact birth time for the most accurate results, you can use an approximate time if needed. However, please note that certain elements like the Rising Sign (Ascendant) and House placements require precise timing. If you’re unsure, check your child’s birth certificate or contact the hospital where they were born—most keep detailed records.
Can I order a book for an adult or myself?
Absolutely! While SoulPrint Books are designed with children in mind, the cosmic insights are valuable at any age. Many customers order books for themselves, their partners, or as unique gifts for friends. The personalized astrology, Human Design, and Gene Keys information is timeless and relevant throughout life.
What's included in each SoulPrint Book?
Each 60+ page book includes: a personalized birth chart wheel with detailed planetary positions, comprehensive personality analysis based on Sun, Moon, and Rising signs, Human Design type with strategy and authority, Gene Keys profile with life purpose insights, strengths and natural talents, relationship dynamics, life path guidance, and beautiful original watercolor artwork throughout. Every page is tailored to your child’s unique cosmic blueprint.
Is the content appropriate for children?
Yes! While the book contains deep astrological insights, the language is warm, encouraging, and age-appropriate. Parents typically read and share the book with their children, using it as a tool for understanding and celebrating their child’s unique qualities. Many families treasure it as a keepsake that grows with the child—offering new insights as they mature.
What's the difference between Astrology, Human Design, and Gene Keys?
These three systems complement each other beautifully: Astrology reveals your child’s personality, strengths, and life patterns based on planetary positions at birth. Human Design combines astrology with the I Ching, chakras, and quantum physics to show how your child is designed to make decisions and interact with the world. Gene Keys explores your child’s life purpose and highest potential through genetic archetypes. Together, they create a complete picture of your child’s unique magic.
How long does it take to receive my book?
Digital PDF (Starlight Edition): Delivered instantly to your email after your child’s book is generated (typically within 24-48 hours). Physical Books (Celestial & Cosmic Legacy): Book generation takes 24-48 hours, then professional printing and shipping takes 7-10 business days within the US. International orders may take 2-3 weeks. You’ll receive tracking information once your book ships.
Do you ship internationally?
Yes! We ship physical books worldwide through our print partner Lulu. International shipping typically takes 2-3 weeks depending on your location. Shipping costs are calculated at checkout based on your destination. Digital PDFs are available instantly worldwide with no shipping fees.
Can I track my order?
Absolutely! Once your physical book is printed and shipped, you’ll receive an email with tracking information. You can also check your order status anytime by visiting ‘My Orders’ in your account, or use our public order tracking page if you don’t have an account.
Can I order a SoulPrint Book as a gift?
Yes! SoulPrint Books make incredibly meaningful gifts for baby showers, birthdays, or any special occasion. Simply enter the child’s birth information and choose the shipping address where you’d like the book delivered. You can add a personal note during checkout that will be included in the order confirmation email.
Can I include a gift message?
Yes! During checkout, you can add a personal note in the ‘Personal Note’ field. While this note isn’t printed in the book itself, it will be included in the order confirmation email. For a truly personalized touch, consider writing a handwritten note to include with the physical book when it arrives.
Do you offer gift certificates?
Not yet, but we’re working on it! In the meantime, you can purchase a book directly for someone by entering their child’s information and shipping address. If you’d like to give someone the choice of edition, consider sharing our website with them along with a note about your gift intention.
Do you offer discounts for multiple children?
Yes! Our Family Collection discount automatically applies when you order books for multiple children: 2nd book receives 15% off, and 3rd+ books receive 20% off each. The discount calculator on the order page shows your exact savings. This makes it affordable to create a cosmic library for your entire family!
What's your referral program?
Share the cosmic magic and earn rewards! After your first order, you’ll receive a unique referral code. When friends use your code, they save 10% on their order and you earn $10 credit toward your next purchase. There’s no limit—share as much as you want! Check your Referral Dashboard after ordering to get your code.
What's the difference between the three editions?
Starlight Edition ($79): Digital PDF only—perfect for printing at home or viewing on devices. Celestial Edition ($149): Premium hardcover book shipped to you + digital PDF included. Most popular! Cosmic Legacy Edition ($299): Luxury hardcover with premium materials + digital PDF + expedited processing. All editions contain the same personalized 60+ page content.
What if I made a mistake in the birth information?
If you notice an error before your book is generated (usually within 24 hours), contact us immediately at support@soulprintbooks.com and we’ll update it. Once the book is generated, we cannot modify it, but we can offer a discount on a corrected reorder. Double-check all birth details before submitting—especially the birth time and location!
Can I get a refund?
Digital PDFs: Due to the personalized nature and immediate delivery, digital editions are non-refundable once generated. Physical Books: If your book arrives damaged or has printing defects, we’ll replace it free of charge. If you’re unsatisfied with the content quality, contact us within 30 days and we’ll work with you to make it right. We stand behind our work!
How do I access my digital PDF?
Once your book is generated (typically 24-48 hours after ordering), you’ll receive an email with a download link. You can also access it anytime from ‘My Orders’ in your account. The PDF is print-ready at 8.5×11″ and works on any device. We recommend saving a backup copy to your computer or cloud storage.
Still Have Questions?
We're here to help! Reach out to our team and we'll get back to you within 24 hours.